16

Jan

2020

Customer Service Advisor Apprentice Level 3

Klockner Pentaplast

Ref:   
Brief Overview:

Chief responsibility is managing client communications of a defined number of customers in the Food Packaging Division. Focused on providing quality customer service through pro-active customer interfacing on on-time deliveries, suitable stock levels and new business opportunities

Weekly Wage:

£11,500.00

Working Hours:

Monday to Friday. 08:30 am – 04:30 pm or 09:00 am – 05:00 pm (on a weekly rota). Shifts to be confirmed.

Total hours per week: 37.50

Location:

Wakefield Road

Pontefract

WF7 5DE

Working Towards:
  • Customer Service Apprenticeship Standard
  • To achieve the transferable knowledge, skills and behaviours required for a customer service practitioner
  • You will work towards completion of the Diploma in Customer Service Level 3

Mandatory Units: 

  • Deliver customer service
  • Understand customers
  • Principles of customer service
  • Understand employer organisations
  • Manage personal performance and development

Further units will be completed to achieve skills in problem-solving, information processing, customer relationships, customer service improvement and communication skills.

Apprenticeship standard

Customer Service Specialist
Level 3 (A level)

 

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