A great opportunity to learn the role of an Administrator helping support office activities. Based in Castleford, the role will learn how to support adult social care teams working closely with other key professionals to support vulnerable adults within Wakefield district.

£8,754.20 - £16,777.28

NM Wage is age related - 16-18yrs- £8778, 18-20yrs- £12443, 21-24yrs- £15820, 25+yrs- £16823 per yr. Rates as at 01.04.20 Receive 25 holiday days + 8 bank holidays Access to Local Government Pension scheme Access to subsided public transport

The working week is usually: Monday to Thursday - 8.30am - 5.00pm Friday - 8.30am - 4.30pm Flexible working is sometimes available.

Total hours per week: 37.0

County Hall

Bond Street

WAKEFIELD

WF1 2QW

Apprenticeship standard

Business Administrator
Level 3 (A level)

This apprenticeship will provide the candidate with the opportunity of working in our Office Team, whilst studying for a Customer Service with Business Administration elements apprenticeship.

£720.00

Monday to Friday 9am to 5pm

Total hours per week: 37.50

13

Appleton Court

Wakefield

WF2 7AR

To achieve this apprenticeship, you will study the City & Guilds Level 2 Diploma for Customer Service Practitioners qualification. This qualification has been developed to support learners completing the Customer Service Practitioner Apprenticeship Standard and covers the required knowledge, skills and behaviours.

The qualification covers a range of topics through 6 mandatory units and 1 optional unit.

Mandatory units:

• Developing self to achieve targets and goals
• Recognition of regulations and legislation within own organisation
• Principles of business
• Contribute to a customer focused experience
• Provide customer service
• Manage customer expectations

Optional units:

• Working in a sales environment
• Working in an administrative environment
• Working in a contact centre environment
• Customer service principles*
• Working in a retail environment
• Social media in a work environment
• Fundamentals of marketing

*This unit is achieved through completion of an online multiple-choice test under exam conditions.
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