Published on Wednesday, September 23, 2020

Apprentice Customer Support Repairs Administrator

Renovotec Ltd

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Job Description:

Renovotec are currently recruiting for an apprentice Customer Support Repairs Administrator to join their growing Customer Support team. Renovotec supply customers with mobile computer hardware, software and wireless network infrastructures.

Providing a first-class customer experience is one of Renovotec’s main priorities, so you will quickly become a vital part of the business.

Support deal with all customer enquiries related to their mobile computer hardware, software and industrial wireless networks. The successful candidate will be a team player who will help out their colleagues whenever required. 

Main Duties will include:

  • Raising, updating and querying device repair requests (RMAs)
  • Sending device repair quotations and receiving POs in return
  • Arranging deliveries and collections to/from customer sites
  • Answering customer queries on the phone or via email
  • Ensuring all customer calls are logged using our support ticket system

This list is not exhaustive, and you will be expected to perform different tasks as necessitated by the business manager which are relevant to your role within the company to meet the overall business needs.

The role will evolve as time and duties progress.

Desired Skills:
  • Knowledge of Microsoft Operating Systems and Office software suite Microsoft Office and Gmail
  • Customer Service
  • Communication skills
  • Team Work
  • Prioritising work
  • Excellent effective communication and listening skills
Personal Qualities:
  • Enthusiastic, pro-active and self- motivated approach
  • Reliable and conscientious
  • Excellent punctuality and attendance
Desired Qualifications:

GCSE’s (or equivalent) including maths and English at C/4 or above.

Things to Consider:

Future prospects

Great prospects for progression to a long-term position for the right candidate.

Things to consider

This is a very competitive wage, starting rate dependent on experience. 

You will be happy to work towards a L3 Customer service qualification.

Make sure you can travel to the place of work on a daily basis.

Link to Vacancy: https://www.findapprenticeship.service.gov.uk/apprenticeship/-545413
To Apply: Register on the national apprenticeship website, then click the above lin k to apply
Closing Date:  26 Oct 2020
Additional Information:

We deliver innovative, business transforming solutions that improve productivity, accuracy and profitability. A quality customer experience is mandatory with everything we do and we pride ourselves on being able to deliver whatever you need no matter how demanding.

Why Choose Us

Maximise Productivity and Efficiency
Our mobile technology solutions provide real-time access for accurate inventory and performance management. By enabling seamless communication and transaction processing it simplifies administration, helping you cut costs, improve efficiency and get back to what you do best.

Faster Return on Investment
Don’t pay for products you don’t really need. Our experienced consultants can guide you through the vast range of rugged mobile products and applications to find the ideal short or long-term solution for your business, so you see a faster return on your investment.

A Better Customer Experience
In a recent survey our customers identified the helpfulness of our staff as the main strength of our business. No matter what your budget, we can guarantee the same commitment to providing a reliable, responsive service and on-going technical support.

Wide Range of Innovative Products
We stock a wide range of rugged mobile solutions to suit your business needs and budget including:

  • Handheld devices
  • Barcode Scanners
  • Truck Mount Computers
  • Printers
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