Published on Wednesday, May 13, 2020

Receptionist/Customer Service Apprenticeship

Henry Moore Clinic

Ref:   
Job Description:
  • Incoming and outgoing calls dealing with customers
  • Transferring calls to the correct person and take accurate messages
  • Use the company be-spoke system
  • Making appointments and inputting data
  • IT duties including accurate emails
  • To photocopy, collate and distribute documents as required
  • Operate fax machine as required
  • Process prescription requests and giving out patient prescriptions to the right recipient
  • Organise and report data
  • Postal duties to include sorting, distributing and franking appropriately and accurately
  • Filing and maintaining internal documents
  • Store and retrieve information
  • Scanning document
  • Providing refreshments in turn
  • Setting up doctors’ surgery ready for next day
  • Typing duties
  • Preparing medical records
  • Be aware of implications of Practice Policies, especially those relating to confidentiality and data protection
  • Undertake other duties as required

Desired Skills:
  • Excellent communications skills
  • Excellent Telephone manner
  • Ability to work in a team and independently
  • Sound knowledge of Microsoft packages
Personal Qualities:
  • Ability to build relationships at all levels
  • Ability to work independently and as part of a team
  • Motivated
  • Attention to detail
  • Organised
  • Be able to use own initiative
  • Strong organisation and administrative skills
  • Understand the importance of confidentiality and data protection act
  • Presentable
  • Trustworthy
  • Punctual
Desired Qualifications:

A-C (8-4) in maths and English are desirable however not essential

Things to Consider:

Future prospects

  • Progression within the role
Link to Vacancy: https://www.findapprenticeship.service.gov.uk/apprenticeship/-522009
To Apply: Register on the national apprenticeship website then click apply on the above link
Closing Date:  29 May 2020
Additional Information:

A well established doctors surgery in Castleford, who deal with different patients and enquires every day.

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