Published on Thursday, February 20, 2020

IT Service Desk Support Analyst Apprentice


Job Description:

Your duties and responsibilities in this role will consist of:

  • Working as part of a team to provide near 24-hour customer support
  • Manage the company's Active Directory user and Google email accounts
  • Provide support for the core business applications
  • Administer the core business applications
  • Use a combination of Telephone and remote management tools to resolve customer issues as quickly as possible to achieve SLA objectives

Desired Skills:
  • Strong interpersonal skills with the ability to interact with people at all levels of the business
  • Experience of working on a busy service desk
  • An understanding of service desk metrics
  • An understanding of ITIL best practice
  • Experience with Microsoft office applications, Operating Systems, Google Mail, Google Docs, Enterprise Management systems (Active Directory)
  • Excellent organisational skills, capable of prioritising workloads
  • Good written and verbal English
  • Excellent analytical and numerical skills
Personal Qualities:
  • Ability to work under own initiative, sometimes under pressure
Desired Qualifications:

5 GCSEs grades A*-C/9-4 or equivalent (including English Language and maths).

Things to Consider:

Future prospects

The role offers long term security and the opportunity to progress into a permanent position.

Things to consider

The Apprenticeship National Minimum Wage guide (ANMW):

Link to Vacancy:
To Apply:
To apply you need to register on the national apprenticeship website, follow the link above
Closing Date:  19 APRIL 2020
Additional Information:

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Author: Tristan Woods

Categories: APPRENTICESHIPS, Computing and IT



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