Published on Thursday, August 4, 2022

Customer Service Apprentice (Level 2)

Utopia Gymnastics Limited

Ref:   
Job Description:

Our environment is hard working, friendly, welcoming, and committed to achieving success for our gymnasts and the club.

Sample Duties

  • Greet and welcome all clients
  • Handle face to face, e-mail and telephone queries
  • Deal with automated, cash and card payments
  • Log accident report forms on British Gymnastics website
  • Take merchandise orders

The role will include various administration duties within the department with the aim to develop and have more responsibility during your apprenticeship.

The role will include some of the following areas:

  • General administrative duties including typing correspondence by e-mail and letter
  • To undertake filing, faxing, record keeping, photocopying and distribution of relevant documents
  • Answer the telephone confidently and be able to communicate in a professional manner when taking helpdesk and general enquiries
  • Log all calls/job schedules with a high level of accuracy
  • Make telephone calls and be able to confidently communicate in a professional manner
  • Speak clearly and in a polite/friendly manner
  • Support to members of the Management Team
  • Using Microsoft Packages, in particular Word and Excel
  • To deal courteously and efficiently with all visitors
  • Answering the telephone in a professional manner and dealing with enquiries
  • Dealing with sales and customer service queries via the telephone and e-mail
  • Responsible for co-ordinating the post
  • Providing refreshments for visitors when required
  • Dealing with stationary/stock levels and reordering as and when appropriate
  • Assisting all members of the team as and when required
  • Dealing with requests for information
  • Ensuring that the Policies of the company are observed and that good practice is encouraged, particularly in the areas of Health and Safety, Equal Opportunities and confidentiality
Desired Skills:
  • Good typing skills
  • Somebody who is a good verbal communicator who has a polite, clear and professional telephone manner
  • Must have a good level of literacy skills
  • IT literate and have a good understanding of Microsoft Packages especially Excel
  • Required to work to deadlines, with good time management
  • Good numeracy skills
  • Confident in using email and the internet
  • The successful candidate will be organised
  • Willing to work effectively in the team
Personal Qualities:
  • A motivated, hardworking and tenacious individual
  • A desire to develop the company product knowledge and a motivated approach to the role are essential
  • Wants to learn and achieve
  • Smart & Presentable
  • An enthusiastic individual
  • Flexible approach to work, willing to go the extra mile to get the job done
  • Must be punctual as well as having a good attendance record
  • Ability to work on own initiative, when required
  • Ability to work effectively as both part of a team and as an individual
  • Respond positively to the demands of a varied workload
  • Friendly and approachable
  • Commitment to undertake continued training and development
Desired Qualifications: Grade C/4 or above in Maths and English or equivalent would be preferred but each person will be considered on their individual merits. Good IT skills are essential for this position. 
Things to Consider: Great prospects for progression to a permanent role for the right candidate, and further progression through future training.
Link to Vacancy: https://www.findapprenticeship.service.gov.uk/apprenticeship/-729288
To Apply: Click link
Closing Date:  31st Aug
Additional Information: 15 months
£180.38 a week
37.5 hours a week
WF1 5PE
   
   
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Author: Tanya

Categories: APPRENTICESHIPS, Office Work and Admin, Retail

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