Working Towards: |
Customer Service Practitioner Level 2 Apprenticeship Standard:
Mode of delivery: Delivered entirely in the workplace
Course content:
A Level 2 Apprenticeship is delivered entirely in the workplace where you will gain knowledge, understanding and skills on the job. An Assessor from Leeds City College will visit you on a regular basis to complete your college work.
Functional Skills qualifications:
- Level 1 Functional Skill in English
- Level 1 Functional Skill in maths
- Level 1 Functional Skill in ICT
- Employment Rights and Responsibilities
- Personal Learning and Thinking Skills
Leeds city college training:
- We will support and coach the apprentice through the apprenticeship standard. We will carry out both curriculum and pastoral care. We will carry out the skills development workshop days off site. They will oversee the teaching and learning around the knowledge, behaviours and skills elements of the standard, outlined below. We will manage the apprentice’s OneFile account ensuring targets, milestones and deadlines are achieved
Units of Study:
- Under
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