18

Feb

2020

Optical Assistant Apprenticeship

Specsavers

Ref:   
Brief Overview:

We’ve got the vision if you’ve got the drive! Become a qualified Optical Assistant in just 13 months – and get paid while you’re at it.

Weekly Wage:

£155.62

Working Hours:

Days and hours TBC, will include weekend work.

Total hours per week: 37.50

Location:

30-32 Westgate

Wakefield

WF1 1JY

Working Towards:
  • Specsavers will be providing the training
  • Optical Assistant Apprenticeship
  • Functional Skills in maths and English if required

Apprenticeship standard

Optical Assistant
Level 2 (GCSE)

 

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18

Feb

2020

Customer Service Apprentice

Klockner Pentaplast

Ref:   
Brief Overview:

We have an exciting opportunity for an Apprentice to join a well-established customer service team. The purpose of the Apprentice role is to learn all aspects of customer services and develop into a full Customer Service Advisor.

Annual Wage:

£11,500.00

Working Hours:

Monday to Friday. 08:30 am – 04:30 pm or 09:00 am – 05:00 pm (on a weekly rota). Shifts to be confirmed.

Total hours per week: 37.50

Location:

Wakefield Road

Pontefract

WF7 5DE

Working Towards:
  • Customer Service apprenticeship standard
  • To achieve the transferable knowledge, skills and behaviours required for a customer service practitioner
  • You will work towards completion of the Diploma in Customer Service Level 2
  • Functional Skills if required 

Mandatory Units: 

  • Deliver customer service
  • Understand customers
  • Principles of customer service
  • Understand employer organisations
  • Manage personal performance and development

Further units will be completed to achieve skills in problem-solving, information processing, customer relationships, customer service improvement and communication skills.

Apprenticeship standard

Customer service practitioner
Level 2 (GCSE)

 

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22

Jan

2020

Parts Advisor - Customer Service Apprentice

ALLIANCE ELECTRONICS LIMITED

Ref:   
Brief Overview:

Alliance Transport Technologies provides a full range of aftermarket solutions for the bus, coach and commercial vehicle markets. Led by industry specialists, the Alliance Transport Technologies team are experts in delivering a complete, end-to-end aftermarket solution.

Weekly Wage:
  • £200.00

Working Hours:

Monday - Friday; 8.00 am - 5.00 pm

Total hours per week: 40.00

Location:

Unit 3

Normanton Industrial Estate, Pontefract Road

Normanton

WF6 1ZD

Working Towards:
  • Level 2 - Customer service practitioner standard
  • Functional Skills if required

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.

Your actions will influence the customer experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers. You provide service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements. Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post,

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